Fortinet FortiVoice Enterprise - Call Center
For use with FortiVoice Enterprise systems
Fortinet FortiVoice Enterprise - Call Center Series
Fortinet FortiVoice Enterprise - Call Center Series
Base license for stackable FVC Call Center (includes 10 agents)
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Please Note: All Prices are Inclusive of GST
Add call center functions to FortiVoice Enterprise telephone systems for high-volume service facilities.
A stable and productive call center solution is a key component for user satisfaction to keep any existing business and grow it to the next level. It has become essential for any customer-facing business. By applying the Fortinet Call Center license, any FortiVoice Enterprise administrator can transform their PBX into a versatile call center solution to meet their ever-changing business requirements
Highlights
- Intuitive web console for agents and managers
- Granular role-based access control
- Flexible call distribution including skill-based routing
- Customizable call reporting
- Detailed CDR for call tracking
| Key Features & Benefits | |
|---|---|
| Dynamic call center agents | Call center agent can log in, log out or pause on-demand. |
| Web-based console | Agent or manager can answer the call or monitor the queue and agent status in real time. |
| In-call prioritization | Agent can transfer or adjust caller’s priorities in a queue. |
| Customizable call queue | Caller hold time and position can be announced at configured intervals to the caller, in addition to customizable messaging. |
| Flexible call distribution | Policies include skill-based routing, round robin, sequential, least recent, and fewest calls to ensure calls are distributed fairly and efficiently. |
| Call identification | Distinctive ring pattern, caller ID, and queue name announcement can be applied so that agents can distinguish different queues when answering a call. |
| Call handling for queue | Call handling is customizable according to conditions such as call overflow, waiting timeout, and after business hours. |
| Role-based access control | Granular access control allows managers to barge in, coach, record, transfer call, and monitor queues as needed. |
| Service-level alert | Manager can be alerted by email, popup window, phone call of prolonged waiting callers to prevent unhappy customers; or too many callers (queue overflow) for agent placements. |
| Granular statistic on agent and call queue performance | At-a-glance snapshot on the performance of the call queue and agents, statistics data can be used for workforce management or agent performance review. |
| Agent activities log | Activities including log in, log out, pause, and ring-no-answer are logged. |
| Customizable call report | Flexible reporting feature provides the ability to generate call reporting for shift planning and trend analysis. Reports can be generated on-demand or by schedule in HTML, PDF, or CSV format. |
| Detailed CDR | Incoming calls are logged step-by-step in detail for ease of tracking and troubleshooting. |
Download the Fortine FortiVoice Call Center Data Sheet (PDF).
Pricing Notes:
- All Prices are Inclusive of GST
- Hardware plus FortiCare Premium
Hardware Unit, FortiCare Premium Ticket Handling, Advanced Hardware Replacement (NBD), Firmware and General Upgrades - FortiCare Premium Support
FortiCare Premium Ticket Handling, Advanced Hardware Replacement (NBD), Firmware and General Upgrades - Prices are for one year of Premium RMA support. Usual discounts can be applied.
- Annual contracts only. No multi-year SKUs are available for these services.
- Contact Fortinet Renewals team for upgrade quotations for existing FortiCare contracts.
- Pricing and product availability subject to change without notice.
Fortinet FortiVoice Enterprise - Call Center Series
Fortinet FortiVoice Enterprise - Call Center Series
Base license for stackable FVC Call Center (includes 10 agents)
Fortinet FortiVoice Enterprise Call Center FortiCare - 1 Year
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 10 Agents)
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 30 Agents)
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 50 Agents)
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 80 Agents)
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1-100 Agents)
FortiVoice - Call Center 1 Year FortiCare, 24x7 phone, OS updates: Renewals (1-200 Agents)
Fortinet FortiVoice Enterprise Call Center FortiCare - 3 Year
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 10 Agents)
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 30 Agents)
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 50 Agents)
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 80 Agents)
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1-100 Agents)
FortiVoice - Call Center 3 Year FortiCare, 24x7 phone, OS updates: Renewals (1-200 Agents)
Fortinet FortiVoice Enterprise Call Center FortiCare - 5 Year
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 10 Agents)
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 30 Agents)
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 50 Agents)
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1 - 80 Agents)
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1-100 Agents)
FortiVoice - Call Center 5 Year FortiCare, 24x7 phone, OS updates: Renewals (1-200 Agents)
License to add agents to FortiVoice Call Center
License to add 10 agents to FortiVoice Call Center
License to add 100 agents to FortiVoice Call Center
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